BeBop F.A.Q's

BeBop offers monthly, quarterly, or yearly contracts. Volume pricing is available for yearly contracts. BeBop has two commercial sales models:

BeBop Managed Region: BeBop bills use of the Cloud Platform by the hour, and in this case you don’t need to have a cloud infrastructure provider. We’ll build your full turnkey solution using your choice of AWS, GCP, or Azure, which will include all the BeBop workstations and storage. The hourly rate starts at $5.50 per hour (plus storage) and you only get billed when the workstation is running.

BeBop Private Region: If you already have cloud infrastructure in place with AWS, GCP, or Azure, you’ll be billed directly from your cloud provider and we bill use of the BeBop Platform separately. The hourly rate starts $3.50 per hour (plus storage) and you only get billed when the workstation is running.

For example, if a customer has 10 editors working an estimated 30 hours a week they would buy a contract of 1200 hours per month (10 x 30 x 4weeks). They can have unlimited users and workstations drawing off the bucket of hours purchased.

BeBop Rocket Ingest is included at no additional cost if you use the BeBop Cloud Platform.

BeBop uses a “bring-your-own-license” model, which lets you to work with any applications you have a hardware license for or which provide floating licenses. We have partnerships with Adobe to support its native cloud-based licensing service for Creative Cloud applications, Autodesk to support its software products, as well as various other tools including NLEs, VFX, etc.

BeBop runs on any computer that has any of the following operating systems:

• Windows 10
• Windows 7 (64-bit)
• Windows 7 (32-bit)
• MacOS El Capitan and above
  • MacOS El Capitan 
  • MacOS Sierra
  • MacOS High Sierra
  • MacOS Mojave

BeBop also runs on Zero clients.

Mobile devices such as tablets and smartphones are not currently supported.

You can have as many users as you want when you sign up for the service. Once we have your profile set up you can add as many workstations as you need with 24 hours notice to our support team and a setup fee of $100 per workstation.

Any BeBop hours you don’t use roll over to the next month if your contract is in good standing. Overages on BeBop are billed at the contracted rate – there is no penalty for over usage.

We will turn it off for you based on the default idle timeout feature. This can be adjusted to your specific requirements to be longer or shorter.

BeBop runs on as little as 20mbps of stable bandwidth – considerably less than most of us have in our homes or in hotel rooms, and more than adequate for typical editing scenarios where the video does not fill the entire screen. Obviously the bigger your bandwidth the faster and more fluid your experience will be. The consistency of your bandwidth is also important; bandwidth fluctuates constantly depending on how many devices are using it and what they’re using it for.

BeBop has partnerships with and is fully supported on the 3 major public clouds: Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. We’re also capable of deploying BeBop in custom private cloud environments through BeBop Managed Services.

Storage is billed by the TB monthly.

BeBop is designed to let you to use industry-standard tools for editing, titling, design, VFX, 3D modeling & animation, compositing, and motion graphics using your existing license. Software supported on the platform include Adobe Creative Cloud suite and Autodesk products, and we’re constantly adding new software. You can see a list of software currently supported on the BeBop Cloud Platform here. If you don’t see the software you want to use in the cloud listed, shoot us a note and we’ll let you know if we can help!

Additional tools and plug-ins that you need can be discussed with BeBop Support and added during your on-boarding process.

• 24×7 monitoring of all BeBop Cloud Platform components
• 24×5 support availability within standard 24h SLA response time
• Emergency escalation support on weekend
• Additional support and quicker SLA turnaround times can be purchased on a separate support contract
• The BeBop Cloud Platform is supported by both L1 monitoring and L2 operations support teams that are available 24 hours a day, 7 days a week for any platform related issues
• Support resources are accessed through a single support portal located at https://support.beboptechnology.com

You need the ability to be creative at all times, from anywhere, and BeBop’s best-in-class support team is here for you 24/7 for any issues you have with our cloud platform or solutions. You can access our Support portal from the main menu of our website, or by clicking on https://support.beboptechnology.com.

Editors who have been authorized to access and control your content in the cloud simply need to sign up for a BeBop account, download the BeBop software, and then login.

BeBop storage is always shared storage. In other words, the storage isn’t local to the BeBop Cloud Platform workstation itself. Any editor that is granted access to your content is able to access the storage.

BeBop Over the Shoulder (OTS) allows you to remotely collaborate between two different BeBop Cloud Platform workstations in real-time. It provides a way to share the desktop of one of the workstations, as well as 2-way audio communication between the participants.

BeBop offers a variety of ways to move your content from the BeBop Cloud to third-party file hosting services, etc. Because each of our customer’s workflows are unique, BeBop Support will guide you through the process based on your needs.

Simple USB peripherals such as keyboard and mouse can be connected to the BeBop Cloud Platform’s client software. Dongles and other host-side peripherals cannot be connected to the workstations in the public clouds.

Stereo audio is available during scrubbing and editing. Note that playback being in stereo doesn’t impact the audio in the content files you’re editing or scrubbing – if the content contains 5.1 audio that’s also what you’re cutting or scrubbing; you’re simply getting stereo on the playback on your end of the cloud connection.

It comes down to the strength of your network connection. 4K uncompressed video can take a long time to upload depending on the size of your bandwidth. However, many BeBoppers use an offline editing system, which drastically reduces any upload-congestion when uploading proxy videos for editing.

BeBop supports both single monitor and multi-monitor configurations, though whether multi-monitor is available depends on the specific cloud provider you work with – if the cloud provider has the proper GPU deployment available, BeBop can support multi-monitor.

Native HDR color space is not currently supported.

BeBop does support 4K video and multichannel audio on our computers in the cloud. Please note that playback of the PCoIP stream to your local desktop is HD resolution (1920×1080) at 30fps with stereo audio.

Up to 30fps.

BeBop has users who are currently editing and color-correcting uncompressed 4K material in the cloud. It’s also possible to do the cut and then output the video and EDL separately.